Dear Santa Cushion

Please review our shipping policy below for more information on our shipping processes:

1. Free UK Mainland Delivery:

   We offer free UK mainland delivery on orders over £75. To qualify for free delivery, your order total must be £75 or more. The discount will be automatically applied at the checkout.

2. Flat Rate Charges:

   For orders that do not meet the free delivery requirement or for specific items that have flat rate shipping charges, the applicable charges will be clearly displayed at the checkout. These charges will vary depending on the destination and the item(s) being ordered and size of item being ordered.

3. Shipping Times:

   While we aim to deliver your orders within 2 to 3 days, please note that shipping times may vary depending on the availability of the item, your location, and other factors. Each order is processed and shipped the following business day after the date of the order. We work diligently to ensure your items are dispatched promptly.

4. Delays - allow 5 Business Days:

   We kindly ask that you allow up to 5 business days from the date of shipment before chasing your delivery. Delays can sometimes occur due to circumstances beyond our control, such as weather conditions or issues with the courier service.

5. Trusted Delivery Companies:

   Lavish Lodge Interiors partners with a range of trusted delivery companies to ensure the safe and efficient delivery of your orders. All items are sent via recorded, tracked, and insured shipping methods. This allows you to monitor the progress of your shipment and provides protection in the event of loss or damage.

6. For More Information:

   If you require more information regarding our shipping process or have any specific shipping inquiries, please contact us at lavishlodgehome@gmail.com. Our dedicated customer support team will be happy to assist you with any questions or concerns you may have.

We appreciate your understanding and cooperation with our shipping policy. Our goal is to ensure that your shopping experience with Lavish Lodge Interiors is enjoyable and hassle-free.

Note

If the package/item does not appear to be to a correct standard then please refuse the delivery. Once items have been posted it will be the courier who is liable for their delivery, if delivery is not met by the estimated timescale, this will need to be raised with the courier, who may allow up to 2 weeks before a claim for loss and damage can be made. The Products are at your responsibly when they have been delivered. If items are delivered to a "safe place" we will not be held responsible for any damage caused to the products , which may occur from being delivered to your "safe Place".

Email lavishlodgehome@gmail.com for any returns.

Once products are delivered Lavish Lodge Interiors will not be liable for the aftercare and condition of products once used. Returns of refunds will not be issued if an error has been made when placing your order, unless we are notified straight away before delivery is made.  

Thank you for shopping at Lavish Lodge Interiors. We want you to be fully satisfied with your purchase. Therefore, we have outlined our returns policy below to ensure a smooth and hassle-free return process.

1. 14-Day Returns Policy:

    We offer a 14-day returns policy, starting from the date of delivery. If you wish to return an item, please ensure that you initiate the return process within this timeframe.

2. Condition of the Item:

    To be eligible for a return, the item must be in the same condition as it was received and unused. It should be free from any signs of damage, wear, or alteration.

3. Initiating a Return:

    To initiate a return, please send an email to lavishlodgehome@gmail.com. In the email, kindly provide your order details, including the order number and the reason for the return. Our customer support team will review your request and provide further instructions for the return.

4. Return Approval and Instructions:

    Once your return request is accepted, we will send you the necessary information on how to proceed with the return. Please follow the instructions provided to ensure a seamless return process.

5. Return Shipping and Insurance:

    Please note that return postage costs are not covered by Lavish Lodge Interiors. We recommend using a fully insured and tracked shipping method to send the item back to us. This will help ensure the safe delivery of the returned item.

6. Damages:

    Upon delivery, we kindly ask you to carefully inspect the item for any damages or if the wrong item has been sent. If you notice any damage or receive an incorrect item, please contact us within 24 hours of delivery. If the item is still in stock, we will arrange for a replacement. In case the item is not available, a full refund will be issued to you.

7. Custom Orders and Sale Items:

    Please note that custom orders cannot be returned unless there is a manufacturing defect or damage upon delivery. Additionally, sale items are non-refundable and non-returnable.

8. Exchanges:

    Exchanges are not available at this time. If you wish to exchange an item, please follow the return process mentioned above to return your item. Once the return is processed, you can place a new order for the desired item.

9. Packaging and Secure Return:

    All returns must be sent back in their original packaging and securely packed to prevent damage during transit. Please ensure that the item is packaged safely and adequately to avoid any additional damages. Please return items back to the shipping address given by us, when you initiate your return

Thank you for taking the time to review our returns policy. Should you have any further questions or concerns, please do not hesitate to contact our customer support team at lavishlodgehome@gmail.com